Plada capability

Your operation, made addressable

A floor manager, collections manager, class manager or production coordinator—built from the same primitives.

Contact usPlada / Intelligent operations

Returnable bottle custody · Purificadora Aguablanca

not active yet

GoalNo bottle sits at a customer for more than 30 days without coming back or being charged for.

ReachThe four neighbourhoods on the north route · 1.180 bottles in circulation

Team2 agents · 3 people: route, front desk, service

May doSchedule the pick-up, tell the customer, write off a bottle under $80.000

May never doCharge for a bottle, change the deposit, drop a customer from the route

What it will cost$180.000 a month at this volume, most of it messages

Who answers for itJuan Esteban Velasco, plant manager · reviewed every Monday

It stops ifMore than 20 charges in one week, or a customer answers “no”Success: bottles not returned under 2%. Today they are 6,4%.

Nobody has signed this yet. Until somebody does, it does not run.Approve

2 things missing before it can startblocked

1The deposit per bottle is not in any system — the front desk keeps it on paper.

2Nobody has decided who authorises a charge above $80.000.

The responsibility

Custom operations

Create a bounded operating responsibility around the work that makes your business different.

Bounded goal and operating stagesPeople, agents and responsibilitiesRequired records and workflowsSuccess, cost and stop conditions

One outcome. One operating owner.

The Program monitors the work, provisions what it needs, coordinates people and agents, reports what happened and keeps improving while the responsibility remains active.

Built from the operation—not a generic template.

Learn

Understand the business context, existing systems and intended outcome.

Assemble

Provision the right data, workflows, channels, tools, agents and human roles.

Operate

Run inside approved boundaries and make unresolved work visible.

Improve

Measure the result, learn from the operation and adapt responsibly.

Returnable bottle custody · 1.180 in circulation

Nothing in this row is a template: the stages are the ones the plant already had a name for. Until somebody signs the contract it proposes and nothing moves.

in shadow

Overdue74the agent30 to 45 days · 51More than 45 days · 23Of those, 9 are on their second cycle

Customer told61the agentAnswered, agreed a day · 44No answer yet · 17Second message goes out on Friday

Pick-up scheduled44routeThursday, north route · 26Friday, north route · 18The van holds 40 a day

Bottle back38front deskChecked and back in stock · 384 came back damagedDeposit released the same day

Waiting on a person3serviceCharge above $80.000 · 2Customer refused · 1Waiting since Monday

The three that stoppedwaiting

Charge above the agent’s $80.000 limit2

Customer refused the pick-up1

Both conditions were written into the Program before it started. It did not learn to stop here — it was told where to.

Begin with the operation

What should your business be able to take care of?

Tell us the outcome. We’ll show you the operating system, resources and intelligence it would require.